Starter (Volunteer)
Club: Cardinal Golf Complex | Company: Cardinal Golf Group |
Position: Starter (Volunteer) | Type: Full-Time or Part-Time (Seasonal) |
Department: Golf Services | Reports to: Director of Golf |
Company Description
At Cardinal Golf Group we are committed to creating a workplace that is representative of our community and where all employees feel they can reach their full potential. We strive every day to deliver exceptional customer experiences on and off the course. Cardinal Golf Group is the parent company of seven unique clubs located throughout Southern Ontario.
Club Description
The Cardinal Golf Complex is Canada’s largest golf and event facility and is home to three clubs including Cardinal Golf Club, Kettle Creek Golf Club, and RedCrest Golf Club. While these clubs share the same property, they each have their own entrance and clubhouse.
Job Description
As a Starter (Volunteer), you will provide a high level of customer service as you support different areas of the outside golf services.
Responsibilities
- Responsible for greeting customers and providing direction as well as assisting them with their golf bags
- Support the daily cart set up
- Responsible for loading golf bags on power carts for customers when required
- Responsible for checking groups and individuals in at the cart staging area prior to tee off
- Introduce themselves to every group
- Must collect the proper receipts from each group
- Responsible for recording cart numbers on the tracking sheets
- Record accurate starting times for every group on the tee sheet
- Deliver the “RedCrest Starters Message” as outlined in the policies and procedures including our alcohol policy
- Must make every effort to make sure the tee is running on time and communicate with Pro Shop of any delays
• Responsible for making sure it is safe for players to tee off and instructing them when to do so - Responsible for updating tee sheets
- Responsible for monitoring and recording turn times as the day progresses
- Advise groups who stop between nines if they have exceeded the allotted time limit
- Notify the Pro Shop of any pace of play issues
- Assist with tournament set-up as directed
- Inform their replacement at shift change or the Pro Shop at the end of their shift as to any situations of concern on the golf course and any other information that may be helpful to the remaining staff members
- Responsible for maintaining a clean and tidy starter’s hut
- Responsible for stocking the starter’s hut
- Work hours as scheduled
- Working outside in various weather conditions
Qualifications
- Valid driver’s license
- Smart Serve license
- Excellent communication skills
- Positive, enthusiastic, and outgoing manner
- Strong customer service orientation
- Well developed interpersonal skills
- Clean, neat, and professional appearance
- Dependable and conscientious work habits
- Attention to detail
- Strong time management skills
- Works well with others in a fast-paced environment
Employee Perks
- Golf, Driving Range, and Mini-Putt privileges
- Pro Shop and Food & Beverage discounts
- Complimentary parking